FAQs about plan management #1

🧐: 𝐒𝐡𝐨𝐮𝐥𝐝 𝐚 𝐩𝐥𝐚𝐧 𝐦𝐚𝐧𝐚𝐠𝐞𝐫 𝐚𝐝𝐯𝐢𝐬𝐞 𝐲𝐨𝐮 𝐰𝐡𝐞𝐧 𝐍𝐃𝐈𝐒 𝐟𝐮𝐧𝐝𝐬 𝐚𝐫𝐞 𝐥𝐨𝐰?
𝐒𝐡𝐨𝐮𝐥𝐝 𝐚 𝐩𝐥𝐚𝐧 𝐦𝐚𝐧𝐚𝐠𝐞𝐫 𝐚𝐝𝐯𝐢𝐬𝐞 𝐚 𝐩𝐫𝐨𝐯𝐢𝐝𝐞𝐫 𝐰𝐡𝐞𝐧 𝐍𝐃𝐈𝐒 𝐟𝐮𝐧𝐝𝐬 𝐚𝐫𝐞 𝐥𝐨𝐰?

🤓: When a plan manager has identified overspending or underspending, the plan manager should advise you as soon as possible, regardless of reporting frequency

The plan manager should only send this information directly to participants.
It is then up to the participant to decide whether the contact provider, support coordination provider, or partner in the community, to discuss current service delivery arrangements and make any required amendments.

😊 At HiCom Care, we take this very seriously as running out of funds can put you in really sticky situations! Our team has put our heads together to provide a few ways to support you in making sure you're always on track with your funding:

💚 Monthly Spending Reports - so you know how much of your funding is going and in what category
💜 Participant APP - keep track of your funding and invoices live as we process them
💚 Support Coordinator Tool - support your SC to help you keep track of your spending
💜 Funding Depletion Warning - give you a shout when you start getting low in funding categories

We take pride in doing our very best to be active and supportive plan managers, so please, don't be a stranger, say hi and ask questions!

𝐇𝐢𝐂𝐨𝐦 𝐂𝐚𝐫𝐞 - 𝐍𝐃𝐈𝐒 𝐏𝐥𝐚𝐧 𝐌𝐚𝐧𝐚𝐠𝐞𝐫
We're easy to reach, ready to help
✅ Australia Wide
✅ Dedicated Plan Manager
✅ Invoice notification via email and text message
✅ 3-Day Claim Processing
✅ Same Day Response
✅ Apps & Tools Available
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