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Apps & Tools

Support Coordinator Tool

As a Support Coordinator, do you find that your workload may become difficult and overbearing at times? No worries, with the new HiCom Care - Support Coordinator Tool, we will ease the confusion of this process and work towards making it more accessible to manage and direct your Participants’ funds. With Participant’s consent, you can now view their budget detail, spending reports and invoices tracking. That will increase the communication quality between you and participants, which offers better and faster assistance.

HiCom Care - Support Coordinator Tool also helps you do your daily jobs faster and easier with various helpful tools in one place. Such as finding the right providers from +1000 listings, making a budget plan based on participant's real-time fund remaining, looking up NDIS item code and checking the latest price guide, plus much more.



To protect the participant's confidential information, there are some requirements you need to know before using the tool. One of our NDIS administrators will contact you shortly to explain how the tool works.

With HiCom Care - Support Coordinator Tool, you can:

  • Keeping your Participant's budget detailing and Invoices at hand
    Accessing a Participants' budget and invoices to be able to accurately give your client advice can be time-consuming and frustrating, especially when the process includes phone calls and emails. HiCom Care’s new Support Coordination tool is designed to reduce the time spent on this by making the budgets and all the clients' invoices for Support Coordinators to access anytime, anywhere
  • View Participant’s Spending reports
    If you find that the report writing becomes tedious having to collect and chase up your participants and service providers for information, fear not, as we have designed a report page in which groups were given clients spending by the time and categories (grouped by Support Categories, Service Providers, Months or Years) that you chose. With this feature, you can easily track and view your Participant’s past spending and based on that, create a better plan for your Participants.
  • Reimbursement on Participant’s behalf without trouble
    To make processing a reimbursement a stress-free task for both Participants and Support Coordinators, the app allows its users to be able to submit a reimbursement on behalf of the Participants through just a simple attachment, which will be seen and processed by HiCom Care staff as soon as possible. Support Coordinators, you will no longer need to worry about putting aside your time. We will take care of that.
  • Tools for your benefit
    Sometimes the participant information is not enough, and all the work done behind the scenes may be more difficult than just accessing the budget plan. We have taken the extra step to provide our Support Coordinators with resources to not only assist in calculating the Participant’s budget utilising the Budget Calculator feature; but also, to proofread all their invoices through the NDIS Price Guide. Not only does this save you the energy of doing the calculations manually, but it will also assist in spending less time searching for your resources.

    Not just that, our tool will make your job so much easier in finding and coordinating the services that suit your Participant’s needs using Providers Finder feature.
  • Connecting you with the community
    Do you want to keep updated and in tune with the NDIS community? We provide the latest News, Events, and Promotions on our Tool to keep you in touch and in contact with NDIS to help you assist your participants the best that you can.




Testimonials