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Our Apps & Tools

Service Provider Portal

This tool is for Service Providers who share mutual clients with HiCom Care. The portal enables service providers to submit invoices to the Plan Manager, view the status of invoices and check the remittance advice. They can also ensure their products and services are featured and can be found easily by all Participants and Support Coordinators in our Ecosystem.

With our Service Provider Portal, service providers can:

  • Submit invoices - providers can quickly email or submit their invoices directly to us. Those invoices will be recorded and kept for at least 5 years in our database for auditing purposes.
  • Lookup invoices - providers can always review invoices in the past. They can see the status of the invoice and provide feedback if there are any issues.
  • Remittance history - providers can look up any remittance advice. They can check the paid date, invoice number, and bank account information of each remittance advice in the past.
  • Be found by all participants and support coordinators - providers' information will be found by participants and support coordinators in the Participant App when they are looking for a suitable provider. Plus, providers can announce the latest news, events and promotions to participants and support coordinators on their apps.